At TechnologyFace Corporation, our people are our key differentiators. They are a talented mix of domain experts who are committed to meet and exceed the clients goals and expectations. Our professionals ensure efficient diffusion of functional expertise and managerial competencies across all levels.
Our specialized training and development support provides our workforce with resources to excel professionally and personally. Our domain experts constantly monitor the quality and effectiveness of our training and certification programs. Competency based processes are used not just to assess the employees but also to define a career path and convert Talent in the organization to the Leaders of Tomorrow.
Our highly specialised technical expertise enables to cost-effectively align practical and effective solutions. TechnologyFace delivery platform is further strengthened by the collective experience of our executive management team. Spanning numerous industries and specialties, their proven knowledge provides each client with increased value and a strong framework for success. Clients also derive tremendous value from our ability to consistently provide operational excellence, significant cost reduction and energised partnerships. TechnologyFace’s growth in the IT industry has been spurred by its dedicated effort in creating valuable relationships through its focus on quality and timely delivery. The entire TechnologyFace team puts the customer first.
We recruit qualified people to deliver quality service to your customers. We undergo a speedy, robust and effective hiring and selection process to build a dedicated team that meets both ours and clients qualification criteria’s.
Our structured training program includes proprietary interactive methods to ensure that qualified, skilled and highly trained professionals are at the service of your customers. Trained on client-specific modules that train on the client’s products and systems.
Excellent Operation Expertise:
With continuous agent monitoring and immediate issue resolution protocols, we ensure the delivery of consistent, high quality customer interactions. We align with your goals and constantly track KPIs and metrics. Real-time dynamic scheduling and reporting streamlines scheduling and further reduces costs so that you always receive high value, reliable service and maximum productivity levels.
Through powerful real-time reports, predictive modeling and forecasting, higher first call resolutions and consistent, highly satisfying customer experiences we provide increased customer retention. We also provide insightful business intelligence analytics that are often leveraged to increase campaign effectiveness, generate incremental revenue, and establish new standards for service.
Excellent Quality Assurance:
Our dedicated Quality Assurance department does everything from auditing phone programs through recorded and live monitoring, to monitoring e-mail and other non-voice based processes, for quality scoring. They continually monitor performance and identify problems at the onset to enable quick resolution while maintaining high performance, consistency and quality scores.